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Read below for answers to most common questions that our shoppers have asked us. If you do not find an answer to your questions, please call us at +1 (323) 380-7278 send as an email to or submit a ticket

Orders and Tracking

Is ordering from your website secure?

Absolutely! We employ different security measures to ensure that all your important information is kept safe. For more information on this subject click here

How can I track my order?

You can track your package here

Do you offer store pick up?

If you would like to pick up your order in-person at one of our stores, the cardholder must be present with photo ID, the credit card used at checkout and your order number. If you change your mind and/or cannot pick up the order, please contact our customer service department for your shipping options. For address information and store hours please refer to this page

How much do you charge for shipping?

Shipping is free on all orders within the Continental US. All orders placed by 12:00 pm Pacific Time will ship the same day. This excludes weekends and shipping holidays. Orders placed on a weekend or shipping holiday will ship the next business day, unless additional information is required. Shipping estimates begin the day after your order has shipped and also excludes weekends and shipping holidays. For example, a Two Day Air order shipped on Thursday will be delivered the following Monday.

Do you ship to non-US addresses?

At the moment we only ship to address within the Continental US and Canada.

How do I cancel a store pick up?

To cancel or change a store pick up contact us or call us +1 (323) 380-7278. For address information and store hours please refer to this page

How do I cancel an order?

To cancel or change an order contact us or call us +1 (323) 380-7278

Returns, exchanges and refunds

Do you offer warranties on your products?

Yes, most of our products come with manufacturer's warranty. Please refer to product pages for warranty information.

What's your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, mail it to: 5157 Melrose Ave, Los Angeles, CA, 90038, United States.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Read more here

How can I exchange and item?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to and send your item to: 5157 Melrose Ave, Los Angeles, CA, 90038, United States. if you have any doubts contact us

How do I get a refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
  1. If you haven't received a refund yet, first check your bank account again.
  2. Contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you've done all of this and you still have not received your refund yet, please contact us at


What forms of payment do you accept?

We accept Amazon Payments, Paypal, Visa, Master Card, American Express and Discover.

About US

What's your contact information?

You can send us and email to fill out this contact form or Call: +1 (323) 380-7278 find us Mon - Fri: 10:00 am - 6:00 pm

Where are you located?

You can find us at any of our two locations:

E ZEE 1: 5157 Melrose Ave, Los Angeles, CA, 90038 or E ZEE 2: 7353 Melrose Ave B1, Los Angeles, CA, 90046.

How do I get there?

You can follow directions here